Frequently Asked Questions
Everything you need to know about our sustainable beach essentials.
What makes Sand Cloud towels different from regular towels?
Our towels are handcrafted using high-quality Turkish cotton, making them sand-resistant, ultra-absorbent, and quick-drying. Unlike bulky terry cloth, they are lightweight and packable for any adventure.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy?
We offer a 30-day return window for all unused and unwashed items in their original packaging. Please note that certain sale items may be marked as final sale.
Do you donate a portion of your profits?
Yes! We are committed to marine conservation and donate 10% of our net profits to non-profits that help protect our oceans and marine life.
How should I care for my Turkish towel?
We recommend machine washing on a cold, delicate cycle and hanging to dry or tumble drying on low heat. Avoid bleach and fabric softeners to maintain the integrity of the cotton fibers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay.